Lost Orders
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. Stolen from your porch or front door ), we will not be held liable and suggest that you contact your local post office for more information. We are happy to require a signature for your package at your request, please specify this in the Special Instructions section at checkout if you require a signature.
Send us pictures of the damaged area to determine the cause. If it is clear that the buyer was not responsible, TDF will refund or replace the instrument.
TDF Guaranteed Policy
If you are not satisfied for any reason, you may return your item(s) (in their original condition) within 30 days of purchase for an exchange, store credit or a full refund. All returns that involve natural products (i.e. broken skins, cracked wood, etc.) are handled on a case by case basis, as these are materials that are subject to the elements and must be recognized as such by the buyer. Email Us with any questions or concerns.
CDs and DVDs cannot be returned once opened.
