Lost Orders

If the final status of your tracking number is “Undelivered” and the Post Office is unable to locate your package, we will replace the item if it is in stock. If the item is out of stock, we will issue a store credit for the full amount of your order including the shipping charge that you paid.
However, if the status of your tracking number is “Delivered” and you physically did not receive the package (ie. Stolen from your porch or front door ), we will not be held liable and suggest that you contact your local post office for more information. We are happy to require a signature for your package at your request, please specify this in the Special Instructions section at checkout if you require a signature.
If your instrument arrives damaged.

Send us pictures of the damaged area to determine the cause. If it is clear that the buyer was not responsible, TDF will refund or replace the instrument.


TDF Guaranteed Policy

 If you are not satisfied for any reason, you may return your item(s) (in their original condition) within 30 days of purchase for an exchange, store credit or a full refund. All returns that involve natural products (i.e. broken skins, cracked wood, etc.) are handled on a case by case basis, as these are materials that are subject to the elements and must be recognized as such by the buyer. Email Us with any questions or concerns.

CDs and DVDs cannot be returned once opened.